Below are some steps which will assist you to provide an effective coaching session to support workers within your organisation

Why is it important to coach direct support staff? 

As a supervisor, spending time with your team while they are “on the job” is a valuable way to better understand their role.

In the case of providing home care, it also provides another opportunity to meet with a client in their home. Coaching staff within the workplace provides benefits not only to the staff member but to the client’s experience – which can have a positive impact on the organisation overall.    

Most of a home care support worker’s time is spent working alone in a client’s home or in the community. Home care support workers have to provide an immediate response to situations that may arise daily while working with their clients. 

Coaching at the point of service delivery is essential to providing the appropriate support as a supervisor. In the case of delivering Wellness and Reablement, support is vital to the success of a client meeting their goals. 

When to use coaching of staff in the workplace? 

If workplace coaching is adapted as a regular performance process within an organisation and not just when ‘something goes wrong’, acceptance of the process increases. As it becomes embedded in an organisation’s culture, the experience is welcomed and not met with fear, anxiety, or negativity.  

Instead, staff will feel supported and valued. Relationships and engagement between both staff and supervisor are enhanced and will have an impact on the quality and quantity of ongoing communication between all participants. 

Tips for successful coaching

Assessment visit to discuss support plan
Coaching of staff is creating a shared understanding about what needs to be done and how, ensuring clients have the best experience possible when receiving support

Steps to follow when developing a support plan

Coaching of staff is creating a shared understanding about what needs to be done and how, ensuring clients have the best experience possible when receiving support within the home. Below are some steps which will assist to provide an effective coaching session: 

To review and download this Coaching Session A4 interactive PDF, click on the image.

Coaching Session template A4 PDF link


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