We are committed to improving strategies that fulfill our responsibilities to older people.
How do we measure up?
Evidence of continuous improvement activities based on consumer feedback.
Customers are engaged in the development, delivery, and evaluation of their care and services.
Continuous Improvement practices are embedded into BAU – feedback is sought after and welcomed with negative feedback considered as an opportunity for improvement.
The workforce is recruited, trained, equipped, and supported to deliver the best outcomes.
Quality and Safety reports which include performance data are developed for review by Board, Executive, and Management Team.
Supports are designed to maximise independence and keep customers connected to their communities.
Assessment, planning, and care delivery occur in collaboration with the consumer.
