We focus on delivering the services we are currently responsible for as best we can, there is little time for reflection.</.h6>
How do we measure up?
Provide services according to contractual outputs.
The organisation undertakes initial and ongoing assessment and planning for care and services in partnership with the consumer.
Individualised person-centred, goal-oriented plans are developed to optimise independence, health, well-being and quality of life.
Where equipment is required, it is assessed, prescribed and appropriate to the individual’s needs.
Progress to goal is tracked to ensure consumer expectations and outcomes are achieved.
Staff are suitably skilled to ensure they recognise and respond to deterioration in customer ability, following which care plans are adjusted accordingly.
Incidents are investigated with corrective actions monitored, reviewed and evaluated for effectiveness.
Consumers are encouraged and supported to provide feedback.
Complaints are reviewed and used to improve the quality of care and services.
