2 - 1.4 Lvl3

We are committed to ensuring the satisfaction of older people and work together to try and make this possible.

How do we measure up?


  • Wellness and Reablement approaches are reflected in policy and procedures, support planning, marketing material.
  • Strength based language is used in all communication
  • Assessment, care planning and review focusses on optimising health and well-being in accordance with the consumers needs, goals and preferences;
  • Outcomes against identified goals are tracked. Care plans are adjusted to meet consumers changing needs.
  • Referrals for equipment and/or additional services are recommended and made.