People we deliver services to are active participants in the ongoing design of the care and support they receive. Staff regularly talk with people they support to deepen their understanding of what matters to each individual and how to support and help them find the motivation to achieve their goals and aspirations.
How do we measure up?
Policies and documentation indicate that regular support plan reviews are planned and coordinated.
Reviews are scheduled depending on the changing need of the client.
Support planning policy and procedures are in place which enables clients and carers to be involved in the process.
Evidence support plan information is aligned with My Aged Care NSAF report.
Consumers are recruited to be part of user acceptance and testing processes (new initiatives).