We have systems in place to measure and collect information that focuses on the wellness and reablement of older people we support. We continually evaluate our systems to get the best possible outcome for individuals and groups of older people.
How do we measure up?
Client outcomes are measured and recorded; these are included in reporting.
Many of our clients exit the service when they no longer require assistance.
Customer feedback is collected, collated, analysed, and used to improve policy and practice.