The Australian Government is in the process of implementing changes across both in-home and residential aged care services to address the findings from the Royal Commission into Aged Care, Quality and Safety 2021 Final Report. These changes will have a positive impact on the way care is delivered, placing older Australians at the centre of their care and ensuring that systems are in place to meet their changing needs.

KeepAble help and support

The reformed and improved in-home aged care program (Support at Home) is due to be rolled out from July 2025, with CHSP transitioning transition to the new program no earlier than 1 July 2027. We’re here to help you and your organisation get ready for these changes to ensure a smooth transition. As information is released, we’ll keep you updated with everything you need to know!

Please bookmark this page (press ‘Ctrl D’ to bookmark) to stay up to date with all the latest news, reviews, guides and resources.

If you have any questions for us, you can email us or use our contact form.

Support at Home to be rolled out in two stages

From 1 July 2025, Support at Home will replace the existing Home Care Packages (HCP) Program and Short-Term Restorative Care (STRC) Programme.

The Commonwealth Home Support Programme (CHSP), which provides lower levels of support to older people to help them remain at home, will transition to the new program no earlier than 1 July 2027.

The staged approach will give all CHSP providers time to change their business systems and adjust to new payment arrangements. This will ensure they can operate successfully under Support at Home and avoid disruptions for their clients.

Read more about the proposed timings and introduction of the Support at Home from the Australian Government website.

older lady at home  looking out onto a garden

Whats new for you

Review the panels below to see the latest news, and updated information around Aged Care Reform.
Older hands resting on a cane
Aged Care Reform Taskforce
The Aged Care Taskforce is seeking feedback on the review of funding arrangements for aged care and help in developing options for a system that is fair and equitable for everyone in Australia.
Geat2GO Program for CHSP
To source information about available products and approved assessors, use this link to access the monthly Excel product spreadsheet at the bottom of the webpage.
Updated links for Department of Veteran’s Affairs Rehabilitation Appliances Program
The RAP schedule is regularly updated and is therefore best accessed ‘live’ via the link on this webpage. Stay up to date by bookmarking the linked page.
elderly lady washing-up-with granddaughter
Home Care Packages Program Operational Manual
A Guide for Home Care Providers – This operational manual guide from the Department of Health and Aged Care helps approved providers of Home Care Packages to understand their responsibilities.

Consultation paper 2 – Details of the proposed new model

This second consultation paper outlines the details of the proposed approach to regulating aged care.

The proposed new model will introduce changes to the way aged care is regulated under the current regulatory framework. Under the new model, changes are proposed to provider eligibility and entry to the sector, provider obligations (currently referred to as provider responsibilities), regulatory oversight, complaints and feedback mechanisms, and information available to older people.

Read a summary of the paper here.

Discussion Paper

In October 2022 the Department of Health and Aged Care released a discussion paper outlining what the new in-home aged care program could look like. Submissions for feedback were sought and an update was given in a webinar on 7th December 2022 which you can watch here.

Whilst consultations continue, the Department have currently identified the following areas of focus:

  • Self-managing across multiple providers
  • Ensuring care partners are available when needed
  • A funding model to ensure services are available and delivering value for money
  • Providing flexibility to meet changing needs
  • Fostering innovation and investment

Further targeted feedback sessions will run in 2023 to inform final advice to government. We will post details of these as they’re released.

Read the discussion paper.

Thoughtful older lady taking part in the discussion paper

New Code of Conduct and Serious Incident Response Scheme (SIRS)

From 1st December 2022, a new Code of Conduct for Aged Care was introduced to approved aged care providers, their governing persons and aged care workers who are either employed or subcontracted by these providers. The Code of Conduct has been introduced to improve the safety, health, wellbeing and quality of life for people receiving aged care. As an approved provider you have responsibilities to comply with the Code so it’s important you and your staff understand your obligations.

Read the new code of conduct

Also from 1st December 2022, the Serious Incident Response Scheme (SIRS) was extended from residential aged care to home services including CHSP, HCP and STRC. The scheme requires providers to manage and take reasonable action to prevent incidents with a focus on the safety, health, wellbeing and quality of life of consumers. This means all aged care providers must have an effective incident management system in place and notify the Commission when reportable incidents occur. Get more information on the SIRS here.

Assistive Technologies (AT) and Home Modifications Scheme for in-home aged care

The Department of Health and Aged Care is considering how best to deliver an assistive technologies and home modifications scheme in the new in-home aged care program. This report reflects the output from a co-design process with older people, their families and carers, industry professionals and government stakeholders. You can download the AT Home Modifications Scheme document here.

Older man looking over a lake
These changes will have a positive impact on the way care is delivered, placing older Australians at the centre of their care

Australian Government, Department of Health – wellness and reablement resources

We’ve rounded up the latest DOH resources and sites developed by the Australian Government to support wellness and reablement. Click on the images below to find out more.
More Good Days website
CHSP Reablement Community of Practice forum
Make sure you sign up to the Australian Government Department of Health More Good Days Community of Practice, an online forum to enable CHSP service providers to engage with other CHSP service providers.
Reablement-Power point presentation
Wellness and reablement resources
A collection of practical guides and tools produced by the Australian Government Department of Health to help CHSP providers embed wellness and reablement approaches. See more on their website.
Older man sat in armchair at home
Australian Government – 11 podcasts on Wellness and Reablement
This is a series of podcasts around the subject of Wellness and Reablement entitled – ‘Joining the dots’.

Contact us with questions, comments or feedback